Before Your Surgery
A nurse from the center will contact you at least 24 hours before your scheduled procedure to review your health history, medication regimen, and pre-operative instructions. If no one has contacted you, please call the center.
Notify your surgeon if there is a change in your physical condition such as a cold, fever or respiratory problems.
Do not eat or drink anything after midnight the night before your operation, including no hard candy, gum, mints or cigarettes. If your child is the patient, please be careful to enforce this. Also, please follow any other special instructions your surgeon may have given you. Failure to follow these instructions may result in the cancellation of your surgery.
Please be sure to tell your surgeon if you are on any type of blood thinners or aspirin. Please do not take any medications after midnight unless instructed by your surgeon or the nurse at our center.
It is extremely important to arrange for a responsible adult to accompany you to the Surgery Center and remain with you the first 24 hours after surgery.
The Day Of Surgery
Wear comfortable, loose-fitting clothing that will accommodate a large bandage after surgery. Wear comfortable shoes such as slip-on. Do not wear high heels.
You may need to change into a surgical gown.
Do not wear any jewelry (including body piercing), makeup, nail polish or cologne. We encourage the removal of artificial nails.
Bring your drivers license and all insurance cards with you. If your insurance carrier requires a copay, please bring some form of payment.
Wearing contact lenses is NOT advised. Containers for removable dentures and bridgework will be provided.
If your child is having surgery, feel free to bring a favorite stuffed animal or security blanket for added assurance.
After Your Surgery
You will be discharged to your car by wheelchair. If anesthesia has been administered, you must have a responsible adult present at the facility to drive you home and remain with you for the first 24 hours after surgery.
Your surgeon will provide post-operative instructions to include diet, activity and medications. You will be provided with a written summary of these discharge instructions.
A nurse from the Surgery Center will attempt to call you the day after your surgery to check on your progress and discuss any questions you may have. If you have any unexpected problems, please call your doctor. If you have an emergency, please call 911.
- In the state of Maryland, each person has the primary right to request or refuse medical treatment subject to the state’s interest in protecting innocent third parties and to make
Advance Directives or to execute Powers of Attorney that authorize others to make decisions on their behalf.
- Hagerstown Surgery Center, LLC does not honor advance directives. Healthcare providers at the Hagerstown Surgery Center, LLC are bound to do all in their power to assure the
safe recovery of every patient, including resuscitation if that becomes necessary. All adult patients are asked to provide a copy of their advance directive to be included in their clinical records.
- If an adverse event occurs during your treatment at the Hagerstown Surgery Center, LLC, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital, further treatments or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, Advance
Directive, and/or health care Power of Attorney.
- If you wish to complete an Advance Directive, forms and official state website are available at the Hagerstown Surgery Center, LLC upon request.
Please limit the number of family or friends who come with you. Seating is very limited.
If you are driving more than 30 minutes, put one or two pillows in your car so you can elevate the operative extremity.
All Females of childbearing age will need to provide a urine sample for a pregnancy test, unless medically indicated.
If you or your family need the services of a foreign-language or hearing impaired interpreter, please call to arrange for one at no cost to you, prior to the day of surgery.
- Hagerstown Surgery Center, LLC will contact your insurance carrier to verify benefits prior to your procedure. The information obtained includes your copayment, deductible, and
percentage of coverage. You will receive a call from our business office notifying you of the amount due on the day of surgery.
- Please remember to bring a form of payment with you. We accept cash, checks, and major credit cards. We also participate with Care Credit, a healthcare expense financing
company. If we cannot reach you, you will receive a notice in the mail.
- After surgery, Hagerstown Surgery Center, LLC will submit your bill to your insurance company and they will send you an Explanation of Benefits. You will receive a separate bill from your surgeon, anesthesiologist, and pathologist. Please contact our business office for any questions regarding your coinsurance obligation and/or payment options.
RIGHTS OF THE PATIENT:
- Every patient has the right to courtesy, respect, dignity, privacy, responsiveness, and timely
attention to his/her needs.
- Every patient has the right to every consideration of his privacy and individuality as it relates to his social, religious and psychological well being.
- Every patient has the right to confidentiality.
- Every patient has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third party payment contract.
- Every patient has the right to express grievances or complaints without fear of reprisals.
- Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
- Every patient is provided complete information regarding diagnosis, treatment and prognosis, as well as alternative treatments or procedures and the
possible risks and side effects associated with treatment. If medically inadvisable to disclose to the patient such information, the information is
given to a person designated by the patient or to a legally authorized individual.
- Every patient has the right to make decisions regarding the health care that is recommended by the physician. Accordingly, the patient may accept
or refuse any recommended medical treatment.
- Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromise to the patient’s
- Every patient has the right to appropriate treatment and care to include the assessment/managements of pain.
- Every patient has the right to understand facility charges. You have the right to an explanation of all facility charges related to your health care.
- Every patient has the right to all resuscitative measures; therefore we will not honor Advance Directives.
RESPONSIBILITIES OF THE PATIENTS:
- Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely.
- Patients are responsible to provide accurate past and present medical history, present complaints, past illnesses, hospitalizations, surgeries, existence of advance directive, medication and other pertinent data.
- Patients agree to accept all caregivers without regard to race, color, religion, sex, age, gender preference or handicap, or national origin.
- Patients are responsible for assuring that the financial obligations for health care rendered are paid in a timely manner.
- Patients are responsible to sign required consents and releases as needed.
- Patients are responsible for their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given them by the physician or Surgery Center employees.
- Patients are responsible for keeping their procedure appointment. If they anticipate a delay or must cancel, they will notify the Surgery Center as soon as possible.
- Patients are responsible for the disposition of their valuables, as the Surgery Center does not assume the responsibility.
- Patients are responsible to be respectful of others, or other people’s property and the property of the Surgery Center.
- Patients are to observe safety and no smoking regulations.
PATIENT COMPLAINT OR GRIEVANCE:
We at the Hagerstown Surgery Center, LLC strive to exceed your expectations. If for any reason you feel we have failed to do so, please call 240.347.4836 and ask to speak with the Nurse Administrator, Jennifer Barley or by mail to our address.
Complaints and grievances may also be filed through the
Maryland Department of Health & Mental Hygiene,
Office of Health Care Quality,
Program Director of Ambulatory Care.
Spring Grove Center,
Bland Bryant Building,
55 Wade Avenue,
Catonsville, MD 21228.
Or by phone at 1-800-492-6005.
All Medicare beneficiaries may file a complaint or
grievance with the Medicare Beneficiary Ombudsman
online at: www.medicare.gov/ombudsman/resources.asp